Return and Refund Policy for Pharmacy4us
At Pharmacy4us, we are committed to providing you with safe and effective products. We understand that sometimes things don’t go as planned, and we want to ensure that your shopping experience is as smooth as possible. Please read our return and refund policy carefully.
1. Eligibility for Returns
Due to the nature of pharmaceutical products, we prioritize your safety and the integrity of our offerings. Therefore, we can only accept returns under the following circumstances:
- Incorrect Item Sent: If you received a medication different from what you ordered, please contact us within 7 days of delivery.
- Damaged or Defective Products: If the product is damaged during shipping or is defective, we will gladly replace it. Please notify us within 7 days of receiving your order.
2. Non-Returnable Items
For safety and regulatory reasons, we cannot accept returns on the following items:
- Opened or used medications.
- Prescription medications.
- Any products that have been tampered with or are missing their seals.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert contact email/phone number]. Please provide your order number and details about the issue.
- Return Instructions: If your return is approved, we will send you instructions on how to return the item.
4. Refund Process
Once we receive the returned item (if applicable), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
If you wish to exchange a product for a different one, please follow the return process first. Once the return is processed, you can place a new order for the desired item.
6. Customer Support
Your satisfaction is our priority. If you have any questions about your order or our return policy, please don’t hesitate to reach out to our customer service team at info@pharmacy4us.com.
7. Policy Changes
Pharmacy4us reserves the right to update this return and refund policy as necessary. Changes will be communicated via our website.
Thank you for choosing Pharmacy4u. We appreciate your trust in us for your pharmaceutical needs!